FAQ

Frequently Asked Questions

We can help you make light work of even the trickiest shipments. All our bespoke solutions offer round-the-clock customer support as standard.

What types of service does DPM provide?

DPM provides a number of transport services to customers around the world. DPMase refer to our Services page for more information.
How long will it take to deliver my shipment to another country once it has been collected?

This depends on the service requested and the pick-up and delivery locations. DPMase check our transit times for further details.
Do I need a DPM account to send a package?

No account is necessary. You can simply book online using one of the available online payment methods. For more frequent shipping, other shipping tools such as ExpressShipper, ExpressManager or ExpressConnect - may be more suitable. Contact us if you need assistance choosing the right solution for your business.
Which destinations does DPM ship to?

Our Transit Times provides information on all the destinations we can ship to from your location. When you book online or use our shipping tools, we will verify whether we can ship to the required destination.
From which countries can I import a shipment to my own country?

Each country listed in our Transit Times table can export and import shipments. Contact us for additional information, if required. The Express Import option in myDPM may be useful if you import shipments frequently.
What are the maximum weight and size limits for a parcel?

Weight and size restrictions vary depending on the service and destination. Does your shipment exceed our standard limits? contact us for more information.

Will my parcel be opened for inspection by DPM?

DPM operates an 'unknown shipper policy' for first-time customers. If you are shipping with DPM for the first time, your parcel needs to be left open for inspection by our driver to ensure the content is acceptable for transport through the DPM network. All parcels may be subject to security screening. This may include the use of x-ray, explosive trace detection and other security screening methods. DPMase note that any shipment may be opened by government agencies (such as customs, border security, or police) while in the care of DPM. DPM has no control over these requests.
Can you tell me when my shipment will be delivered?

To find out if your shipment has been delivered, who signed for it and other tracking information just type in your DPM consignment number on the Track and Trace page.
How can my customer rearrange a delivery of the shipment?

If the driver has attempted delivery to your customer and left a card, your customer should use the Re-delivery Service. If the driver has not yet attempted delivery or your customer does not have the re-delivery card, they should contact us. Your customer's enquiry must include the consignment number, delivery address and re-delivery date. Note: Orders can only be re-delivered between Monday and Friday.
Do I need a plugin to visit DPM's website?

You will not need to download any pluggins to access DPM's websites.